Services

/Services
Services 2017-08-14T10:04:30+00:00

Management Services

Installation. Get us to install your servers, PCs, laser printers, plotters, and notebooks, networking equipment and software across the country. Our engineers ensure that all equipment is installed and configured uniformly as per customer need.

Convenient Locations. Our service centres are based in convenient locations so that it is easy for you to send your faulty equipment for repair.

Resident Engineer. Deploy a resident engineer from our team of trained and groomed experts to manage your IT facility. Read Responsibilities of Resident Engineer.

Help Desk. Establish a Help Desk to manage technical support problems, keep track of support reps and view which departments are making requests, and what types of problems are being reported.

Project Management. Use project management skills from Eagle to handle large projects related to installation, upgradation of hardware or software.

Asset Management. Increasing pressures on budgets has made it imperative for IT managers to have ready access to details of IT assets and relevant contracts, to be able to achieve real savings. Use asset management services from Eagle to purchase, implement, maintain and administer software licenses and hardware.

Availability Services

Hardware services. Covers support for Servers, PC’s, Notebooks, Printers, Plotters and other common peripherals from multiple vendors e.g. HP, Compaq, IBM, Acer, Wipro, HCL, Epson & TVSE.

Networking services. Covers installation and maintenance of enterprise wide networks comprising networking equipment from Cisco, Enterasys, 3 Com and structured cabling systems for multiple vendors.

Software services. Covers installation and support services on Operating Systems (Windows, SCO Unix, Linux), Mail Systems (MS Exchange, Sendmail), Databases (MS SQL, Oracle, MySQL) and Application Software.

Systems Health Check. Fine tuning and optimizing can dramatically increase the reliability of your network. A system health check, involves visiting the customer’s site for a specified period of time to review, analyze, and optimize pre-specified product implementations, such as server hardware, server OS or email systems.
Our detailed systems health checks report includes recommendations for enhancements, upgrades and new configurations.

Preventive Maintenance. Regular preventive maintenance helps save time and money, safeguards data and improves performance. Covers physical clean-up to remove dust, checking file system for errors, hard disks for read/write errors, scanning hard disks and files for viruses and defragmentation of hard disk volumes.

Support Locations
We provide support at 214 locations across India through 10 fully-functional offices at the following locations:

Delhi
Chandigarh
Dehradun
Lucknow
Mumbai
Bangalore
Chennai
Hyderabad
Kolkata
Guwahati

All the above offices have trained manpower and carry spare parts inventory for the purpose of service. All necessary statutory registrations and compliances are in place: a. VAT Registration at each of the above mentioned 10 locations
b. Service Tax Registration (at New Delhi)
c. PF & ESI Registration (at New Delhi)
We provide support across the country through a wide network of service providers.

View Service Locations

Certification and Training
Training courses undergone by our Service Managers and Engineers

HP Advanced Printer Training
HP Entry-level Printer Training
ITIL Foundation Course

ITIL, acronym for the “IT Infrastructure Library”, lays out the most widely accepted approach to IT Service Management in the world and provides a comprehensive set of best practices, drawn from the private and public sectors internationally.

The ethos behind development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs, which leads to an increased requirement for high quality IT services.

Certification acquired by our Service Managers and Engineers
HP Accredited Systems Engineer
HP Proliant Server Engineer
Microsoft Certified Systems Engineer
CISCO Certified Network Associate