Customer Support Engineer-Field

Location – Bangalore, Mumbai, Navi Mumbai, Gandhinagar, Kanpur,
Hyderabad, Chennai, Coimbatore, Mysore/ Hasan, Jodhpur, Bhiwadi

Roles and Responsibilities

  • Provide outside support to Reliance Retail Outlets for all IT calls .
  • Must have Knowledge on PC, Printers & Basic Knowledge of networking , Networking equipments
  • Coordinate with Regional Coordinator for tasks and activities to be performed.
  • Perform Periodic Preventive Maintenance activities
  • Get signoffs for activities performed from Store Manager , State IT team and send report to Retail Helpdesk
  • Coordinate with Retail Helpdesk for ticket status and call closure
  • Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required
  • Coordinate with MSL logistics for spares availability
  • Perform initial physical inventory verification and asset tagging and submit reportcarry out
  • IMAC activity Rollout activity
  • 50%-70% travelling will be there to cater services
  • Experience in to Hardware & networking.

Desired Candidate Profile

  • Need to visit multiple stores in all areas.
  • Rotational Week off / No Fixed Sunday off
  • Bike Mandate
  • Working on National Holidays against which you shall be eligible for double pay.
  • Public holiday will be working against which compensatory off will be provided

Perks and Benefits

As per company’s norms