Customer Support Engineer-Field
Location – Bangalore, Mumbai, Navi Mumbai, Gandhinagar, Kanpur,
Hyderabad, Chennai, Coimbatore, Mysore/ Hasan, Jodhpur, Bhiwadi
Roles and Responsibilities
- Provide outside support to Reliance Retail Outlets for all IT calls .
- Must have Knowledge on PC, Printers & Basic Knowledge of networking , Networking equipments
- Coordinate with Regional Coordinator for tasks and activities to be performed.
- Perform Periodic Preventive Maintenance activities
- Get signoffs for activities performed from Store Manager , State IT team and send report to Retail Helpdesk
- Coordinate with Retail Helpdesk for ticket status and call closure
- Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required
- Coordinate with MSL logistics for spares availability
- Perform initial physical inventory verification and asset tagging and submit reportcarry out
- IMAC activity Rollout activity
- 50%-70% travelling will be there to cater services
- Experience in to Hardware & networking.
Desired Candidate Profile
- Need to visit multiple stores in all areas.
- Rotational Week off / No Fixed Sunday off
- Bike Mandate
- Working on National Holidays against which you shall be eligible for double pay.
- Public holiday will be working against which compensatory off will be provided
Perks and Benefits
As per company’s norms