IT Hardware Maintenance

With offices and partners spread across India, Eagle provides support at all 700+ districts and our network is within 25 KM of any location in the country. Eagle service centers at New Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata and Guwahati act as service hubs to manage services in respective territories. Our reach extends to even the remotest corner of India. 

This enables us to maintain widely distributed IT installations such as in banks, post offices, telecom companies, manufacturing enterprises, defense organizations, petrol pumps and the utilities sector. Direct customers use our services to increase their reach. Product vendors leverage us to roll out their after-sales network.

With offices and partners spread across India, Eagle provides support at all 700+ districts and our network is within 25 KM of any location in the country. Eagle service centers at New Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata and Guwahati act as service hubs to manage services in respective territories. Our reach extends to even the remotest corner of India. 

This enables us to maintain widely distributed IT installations such as in banks, post offices, telecom companies, manufacturing enterprises, defense organizations, petrol pumps and the utilities sector. Direct customers use our services to increase their reach. Product vendors leverage us to roll out their after-sales network.

Wide Range of Assets Covered
When customers look for a vendor to provide IT hardware maintenance, they want the same vendor to service all their assets. Consequently, Eagle delivers support for a wide range of asset categories viz. Server, Storage, Networking, Laptop, Desktop, Tablet, Thin Client, Printer, Scanner, Plotter & UPS.
Multi-Vendor Support
Eagle has expertise in maintaining IT equipment from most leading OEMs active in India. For large customers or Third Party Maintenance Companies, our ability to provide multi-vendor support across a wide range of assets results in ease of business and an enabler for you to focus on your business. At the same time, we ensure your IT hardware keeps going!
Wide Range of Assets Covered
When customers look for a vendor to provide IT hardware maintenance, they want the same vendor to service all their assets. Consequently, Eagle delivers support for a wide range of asset categories viz. Server, Storage, Networking, Laptop, Desktop, Tablet, Thin Client, Printer, Scanner, Plotter & UPS.
Multi-Vendor Support
Eagle has expertise in maintaining IT equipment from most leading OEMs active in India. For large customers or Third Party Maintenance Companies, our ability to provide multi-vendor support across a wide range of assets results in ease of business and an enabler for you to focus on your business. At the same time, we ensure your IT hardware keeps going!
End-of-Service-Life(EOSL) Support
Manufacturers of server, storage and networking often work on 3-5 year life cycles, after which they declare products End-of-Service-Life (EOSL), making it difficult to get support. Even though existing assets may be adequate to handle software workloads, customers have no option but to invest in new equipment. By offering support and genuine spare parts for EOSL assets, Eagle helps maintain them even after their official life is over. Why replace when we can help extend the life of your existing equipment?
Eagle maintains your EOSL assets such as Server, Storage, SAN Switch and Networking. Call us for maintenance of your EOSL equipment from EMC, Compellent, EqualLogic, 3PAR, NetApp, IBM, Sun Oracle, Cisco, Juniper, HPE, IBM, Dell and Brocade.
End-of-Service-Life (EOSL) Support
Manufacturers of server, storage and networking often work on 3-5 year life cycles, after which they declare products End-of-Service-Life (EOSL), making it difficult to get support. Even though existing assets may be adequate to handle software workloads, customers have no option but to invest in new equipment. By offering support and genuine spare parts for EOSL assets, Eagle helps maintain them even after their official life is over. Why replace when we can help extend the life of your existing equipment?
Eagle maintains your EOSL assets such as Server, Storage, SAN Switch and Networking. Call us for maintenance of your EOSL equipment from EMC, Compellent, EqualLogic, 3PAR, NetApp, IBM, Sun Oracle, Cisco, Juniper, HPE, IBM, Dell, Fujitsu and Brocade.
People Strength
Our maintenance capability depends on over 100 engineers and help desk executives skilled in supporting a wide range of IT assets. Regular up-gradation of skills is essential and Eagle invests heavily in technical and soft skills training and certification. A well-equipped training facility at our service centre in Delhi provides in-house training to our engineers. Training modules with extensive courseware cover repair of server, storage, networking, laptop and printer.

Service Processes
Eagle provides service to customers according to contracted SLA. We offer coverage (24×7 or 9×5), response time (4hrs or NBD) and resolution time (6ctr, 2BD, 3BD, or on best effort basis)to suit customer needs. To ensure seamless service delivery, we have developed systems and processes related to ticket recording and handling, parts tracking, partner payments, SLA monitoring, customer satisfaction survey and regular reporting on a daily, monthly or quarterly basis.

People Strength
Our maintenance capability depends on over 100 engineers and help desk executives skilled in supporting a wide range of IT assets. Regular up-gradation of skills is essential and Eagle invests heavily in technical and soft skills training and certification. A well-equipped training facility at our service centre in Delhi provides in-house training to our engineers. Training modules with extensive courseware cover repair of server, storage, networking, laptop and printer.
Service Processes
Eagle provides service to customers according to contracted SLA. We offer coverage (24×7 or 9×5), response time (4hrs or NBD) and resolution time (6ctr, 2BD, 3BD, or on best effort basis)to suit customer needs. To ensure seamless service delivery, we have developed systems and processes related to ticket recording and handling, parts tracking, partner payments, SLA monitoring, customer satisfaction survey and regular reporting on a daily, monthly or quarterly basis.
Expertise in Parts
Parts have long been Eagle’s area of expertise. Eagle provides parts for repair and up-gradation of all IT asset categories maintained by it. Our experts can predict parts required to fix breakdowns, suggest alternate part numbers and plan parts inventory for respective maintenance contracts. We carry parts in each of our service locations and at customer premises if required to meet SLA.
Logistics
A diverse country like India with 28 States and 8 Union Territories has multiple laws and regulations governing goods’ movement. Eagle has the necessary statutory registrations required for this. We have agreements with leading logistics vendors for international logistics, within-India forward logistics, and reverse logistics for the movement of parts. For urgent deliveries, we use time-definite delivery (TDD) services from our logistics vendors.

All-India Support

With 28 years of experience, a network of 7 Offices and 700+ Support locations, Eagle is an IT Services and Solutions company. We have expertise in enterprise products, end-user devices and software applications, giving you single-vendor coverage for all aspects of your IT.

Whether you are looking to set-up, enhance or transform your infrastructure, we work with you to provide the right solutions. Partnerships with leading hardware OEMs and software providers enable us to leverage their technologies and design solutions best suited for you.

Trained engineers, service desk executives and subject matter experts are part of our motivated team delivering 24x7x365 support services. Our customers in every corner of India and across the world, are a testimony to our commitment and dedication.

Call Rajiv at +91-9810709720 or email us at sales@eagle.in to discuss

All-India Support

With 28 years of experience, a network of 7 Offices and 700+ Support locations, Eagle is an IT Services and Solutions company. We have expertise in enterprise products, end-user devices and software applications, giving you single-vendor coverage for all aspects of your IT.

Whether you are looking to set-up, enhance or transform your infrastructure, we work with you to provide the right solutions. Partnerships with leading hardware OEMs and software providers enable us to leverage their technologies and design solutions best suited for you.

Trained engineers, service desk executives and subject matter experts are part of our motivated team delivering 24x7x365 support services. Our customers in every corner of India and across the world, are a testimony to our commitment and dedication.

Call Rajiv at +91-9810709720 or email us at sales@eagle.in to discuss