Project Manager- IT Service Delivery

Location – Navi Mumbai

Roles and Responsibilities

  • Responsible for Tracking Assets movements, Spares and Testing the Devices
  • Responsible to Drive 25+ Vendors and Review / Report periodic performance.
  • Own and Achieve KPIs and SLA
  • Should be responsible for Managing large Asset Base (3 to 4 Lakhs Assets)
  • Experience on vendor management is required. (25-30 Vendors)
  • Knowledge and experience on ITSM and Asset Management tool.
  • Good understanding of SLA Management and able to drive performance as per SLA
  • Experience in Spare planning and Stock Management.
  • Experience managing Wearhouses
  • Candidate should have experience of working in Retail Industry.
  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
  • Providing accurate and regular reports to the management on performance of the service delivery.
  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
  • Experience in Asset Management life cycle, Inventory management and logistics services for IT equipment in any industry
  • Be Responsible and dependable for all the activities under the scope of work
  • The educational qualification of PM shall be full time degree / diploma from any stream.
  • Excellent in Analytical, Problem Solving, Team Management and conflict management
  • Excellent in People Management skills & good coordination with varied delivery teams

Desired Candidate Profile

  • Shall have good conduct and behaviour and gain customer confidence
  • Candidate should be ITIL V4 Certified.
  • Good in verbal and written communication.