Project Manager- IT Service Delivery

Roles and Responsibilities

• Responsible for Tracking Assets movements, Spares and Testing the Devices
• Responsible to Drive 25+ Vendors and Review / Report periodic performance.
• Own and Achieve KPIs and SLA
• Should be responsible for Managing large Asset Base (3 to 4 Lakhs Assets)
• Experience on vendor management is required. (25-30 Vendors)
• Knowledge and experience on ITSM and Asset Management tool.
• Good understanding of SLA Management and able to drive performance as per SLA agreements.be
• Experience in Spare planning and Stock Management.
• Experience managing Wearhouses
• Candidate should have experience of working in Retail Industry.
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery.
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
• Experience in Asset Management life cycle, Inventory management and logistics services for IT equipment in any industry
• Be Responsible and dependable for all the activities under the scope of work
• The educational qualification of PM shall be full time degree / diploma from any stream.
• Excellent in Analytical, Problem Solving, Team Management and conflict management
• Excellent in People Management skills & good coordination with varied delivery teams

Desired Candidate Profile

• Shall have good conduct and behaviour and gain customer confidence
• Candidate should be ITIL V4 Certified.
• Good in verbal and written communication.