Managed Services

Managed Services enable you to outsource the running of your IT functions while the leaders in your organization focus on your core business. Whether you are looking for reliable support in routine operations or you need rapid upscaling of your IT systems and support services as you transform your business, managed services makes it possible.

As a Managed Service provider, we take care of all your IT needs. Adopting managed services is an efficient and systematic way to manage, revamp or upgrade your IT systems on a regular basis while staying up-to-date with technology. These services reduce your cost while improving the efficiency and quality of your IT systems.

Eagle is well established as an IT Managed Services provider. Our services are wide-ranging, secure and trustworthy, offered at a moderate cost to suit your budget. When you avail our services, you do not have to pay attention to small or big activities because we manage them for you. We use advanced software tools to monitor all tasks and take 100 % responsibility of making sure there are no mistakes. We assure that critical client information is not disclosed to unauthorized persons as we understand how precious your privacy is. We are confident of meeting agreed SLAs, as we provide 24*7 nonstop support through our skilled, experienced & trained service professionals.

We work closely with our customers and conduct regular feedback sessions with stake holders. Their suggestions and inputs are incorporated, resulting in continuous improvement in our processes. This ensures that we remain in tune with evolving needs of users and are able to achieve high customer satisfaction levels.

Key elements of our managed services

  • IT Helpdesk & Managing Service Tickets
  • Maintenance of Hardware and Operating System
  • End User Management
  • Server Management
  • Network Management
  • Operations Management
  • Backup Management
  • OS Management
  • Incident Management
  • Problem Management
  • Change Management
  • Patch and Release Management
  • Password Management
  • Help Desk Ticketing SW Management
  • Performance Management
  • Asset Management
  • Anti-virus Management
  • Trouble shooting and Maintenance
  • Remote Management
  • Vendor Management
  • MIS and Report Generation
  • Preventive Maintenance and Monitoring
  • Deployment of Skilled Manpower at Site

Call us for your Managed Services needs.