Managed Services
Businesses are facing increasing challenges from advancement in technology, newer methods of marketing and growing customer expectation. There is a great need for organizations to innovate and transform themselves to align with today’s environment. Managed Services enables your organization to outsource your IT systems and services to get fast, scalable and reliable support. It frees your leaders and employees to focus on your core business.
As your Managed Services Provider we take care of all your IT needs. By adopting managed services, you embrace a systematic way of managing your IT processes efficiently, cost-effective, and in real-time. We help you acquire new technology so that you stay up-to-date. Our services enable you to increase productivity, reduce cost and improve the quality of your products and services.

Eagle Information Systems is a well-established service provider of IT Managed Services with a presence across India. Our services are wide-ranging, secure and trustworthy, and offered at budget-friendly prices.

Focus on your Core Business
By allowing us to serve your organization, you are freed from monitoring so many activities because we will manage them for you. As your Managed Services Provider, we will take 100% responsibility for monitoring the agreed activities to make sure there are no mistakes. We use advanced software tools for ticketing, tracking and monitoring while ensuring the confidentiality of information. We are confident of meeting the SLAs by providing 24*7 support through our skilled, experienced & trained service professionals.
Transparent work processes, data security and protection, flexible support offering, remote support, scheduled backup support, lower response time, faster resolution are the cornerstones of our Managed Services. Feedback surveys enable us in improving our processes continuously and are a part of our effort in building confidence and achieving a high level of customer satisfaction.
Our Managed Services Portfolio
Service Desk: Providing a service desk and required software tools for managing service tickets related to incidents, problems, change, implementing patches and new software releases, preventive maintenance, password reset and asset management.
Maintenance: Troubleshooting IT hardware, peripherals, operating systems, software applications either on-site or through remote support.
Service Management: Managing end-user devices, servers, storage, networking and operating systems. Taking overall responsibility for the performance of IT operations, including backup and restore, antivirus management, and vendor management.
Resource Deployment: Providing dedicated resources for project management, service desk, on-premises support of hardware and software, managing cloud applications, ensuring information security, and system and network administration.
Reporting: Providing scheduled reports on tickets, response time, resolution time, incidences, problems, change, IMAC, asset management, implementation of patches and new software releases, preventive maintenance, IMAC, OS version control, SLA, TAT and satisfaction index.
About Eagle

With 28 years of experience, a network of 7 Offices and 700+ Support locations, Eagle is an IT Services and Solutions company. We have expertise in enterprise products, end-user devices and software applications, giving you single-vendor coverage for all aspects of your IT.

Resource Deployment: Providing dedicated resources for project management, service desk, on-premises support of hardware and software, managing cloud applications, ensuring information security, and system and network administration.

Reporting: Providing scheduled reports on tickets, response time, resolution time, incidences, problems, change, IMAC, asset management, implementation of patches and new software releases, preventive maintenance, IMAC, OS version control, SLA, TAT and satisfaction index.

Whether you are looking to set-up, enhance or transform your infrastructure, we work with you to provide the right solutions. Partnerships with leading hardware OEMs and software providers enable us to leverage their technologies and design solutions best suited for you.

Trained engineers, service desk executives and subject matter experts are part of our motivated team delivering 24x7x365 support services. Our customers in every corner of India and across the world, are a testimony to our commitment and dedication.

Call Rajiv at +91-9810709720 to discuss or email us at sales@eagle.in 

About Eagle

With 28 years of experience, a network of 7 Offices and 700+ Support locations, Eagle is an IT Services and Solutions company. We have expertise in enterprise products, end-user devices and software applications, giving you single-vendor coverage for all aspects of your IT.

Whether you are looking to set-up, enhance or transform your infrastructure, we work with you to provide the right solutions. Partnerships with leading hardware OEMs and software providers enable us to leverage their technologies and design solutions best suited for you.

 

Trained engineers, service desk executives and subject matter experts are part of our motivated team delivering 24x7x365 support services. Our customers in every corner of India and across the world, are a testimony to our commitment and dedication.

Call Rajiv at +91-9810709720 to discuss or email us at sales@eagle.in