Managed Services

Businesses are facing increasing challenges from advancement in technology, newer methods of marketing and growing customer expectation. There is a great need for organizations to innovate and transform themselves to align with today’s environment. Managed Services enables your organization to outsource your IT systems and services to get fast, scalable and reliable support. It frees your leaders and employees to focus on your core business.

As your Managed Services Provider we take care of all your IT needs. By adopting managed services, you embrace a systematic way of managing your IT processes efficiently, cost-effective, and in real-time. We help you acquire new technology so that you stay up-to-date. Our services enable you to increase productivity, reduce cost and improve the quality of your products and services.

Eagle Information Systems is a well-established service provider of IT Managed Services with a presence across India. Our services are wide-ranging, secure and trustworthy, and offered at budget-friendly prices.

Focus on your Core Business

By allowing us to serve your organization, you are freed from monitoring so many activities because we will manage them for you. As your Managed Services Provider, we will take 100% responsibility for monitoring the agreed activities to make sure there are no mistakes. We use advanced software tools for ticketing, tracking and monitoring while ensuring the confidentiality of information. We are confident of meeting the SLAs by providing 24*7 support through our skilled, experienced & trained service professionals.

Transparent work processes, data security and protection, flexible support offering, remote support, scheduled backup support, lower response time, faster resolution are the cornerstones of our Managed Services. Feedback surveys enable us in improving our processes continuously and are a part of our effort in building confidence and achieving a high level of customer satisfaction.

Our Managed Services Portfolio

Service desk: Providing a service desk and required software tools for managing service tickets related to incidents, problems, change, implementing patches and new software releases, preventive maintenance, password reset and asset management.

Maintenance: Troubleshooting IT hardware, peripherals, operating systems, software applications either on-site or through remote support.

Service Management: Managing end-user devices, servers, storage, networking and operating systems. Taking overall responsibility for the performance of IT operations, including backup and restore, antivirus management, and vendor management.

Resource Deployment: Providing dedicated resources for project management, service desk, on-premises support of hardware and software, managing cloud applications, ensuring information security, and system and network administration.

Reporting: Providing scheduled reports on tickets, response time, resolution time, incidences, problems, change, IMAC, asset management, implementation of patches and new software releases, preventive maintenance, IMAC, OS version control, SLA, TAT and satisfaction index.

About Eagle

With 28 years of experience, a network of 10 Offices and over 500 Support locations, Eagle is an IT Infrastructure Management and Solutions company. We support enterprise products, end-user devices and software applications, giving you single-vendor coverage for all your support services and solutions.

Resource Deployment: Providing dedicated resources for project management, service desk, on-premises support of hardware and software, managing cloud applications, ensuring information security, and system and network administration.

Reporting: Providing scheduled reports on tickets, response time, resolution time, incidences, problems, change, IMAC, asset management, implementation of patches and new software releases, preventive maintenance, IMAC, OS version control, SLA, TAT and satisfaction index.

Our expertise in servers, storage, and networking helps us provide support services and solutions to our customers located in every corner of India. In addition, knowledge of system and application software allows us to address customer needs comprehensively and offer end-to-end solutions.

Trained engineers, subject matter experts and help desk executives are part of our motivated team committed to delivering seamless services to our customers. We adhere to statutory compliances to ensure that we conduct our business smoothly. In addition, partnerships with leading hardware OEMs and software providers enable us to leverage their technologies and configure solutions best suited to your needs.

Call Rajiv at +91-9810709720 or send email to sales@eagle.in to discuss 

About Eagle

With 28 years of experience, a network of 10 Offices and over 500 Support locations, Eagle is an IT Infrastructure Management and Solutions company. We support enterprise products, end-user devices and software applications, giving you single-vendor coverage for all your support services and solutions.

Our expertise in servers, storage, and networking helps us provide support services and solutions to our customers located in every corner of India. In addition, knowledge of system and application software allows us to address customer needs comprehensively and offer end-to-end solutions.

Trained engineers, subject matter experts and help desk executives are part of our motivated team committed to delivering seamless services to our customers. We adhere to statutory compliances to ensure that we conduct our business smoothly. In addition, partnerships with leading hardware OEMs and software providers enable us to leverage their technologies and configure solutions best suited to your needs.

Call Rajiv at +91-9810709720 or send email to sales@eagle.in to discuss