IT Services Management
Secure, Streamline & Simplify Your IT Operations
From managing endpoints to delivering seamless IT support, ManageEngine’s integrated ITSM suite empowers businesses to operate with control, agility, and transparency. Whether you’re a small team or a large enterprise, our solutions help you automate IT tasks, enhance service delivery, and ensure compliance — all in one place.
ManageEngine Endpoint Central
Unified Endpoint Management (UEM) for Complete Control
Endpoint Central (formerly Desktop Central) helps you manage servers, desktops, laptops, and mobile devices from a central console. It’s ideal for automating routine IT tasks, strengthening endpoint security, and supporting a distributed workforce.
Key Features
- Patch Management – Automate OS and third-party patch deployment across endpoints.
- Asset Management – Track hardware/software inventory and license compliance.
- OS Deployment – Automate end-to-end operating system imaging and deployment across your network.
- Software Deployment – Effortlessly push apps and updates to every device, without disrupting users.
ManageEngine ServiceDesk Plus
ITIL-Compliant Help Desk for Smarter IT Support
ServiceDesk Plus is a powerful, easy-to-use ITSM platform that helps streamline IT support with built-in automation, SLA management, and a self-service portal. It supports ITIL best practices and can be scaled for enterprises of all sizes.
Key Features
- Incident & Request Management – Log, prioritize, and resolve tickets with ease.
- Change & Problem Management – Minimize risk and reduce recurring issues.
- Self-Service Portal – Empower users with a knowledge base and ticket submission.
- Automation & Workflows – Automate ticket routing, approvals, and escalations.
ManageEngine ITSM Implementation Services
At Eagle, we provide complete implementation services for ManageEngine’s ITSM tools — tailored to your IT processes, compliance goals, and support structures — right up to adoption and daily operations.
Methodology
- Discovery & Requirement Gathering : We analyze your current IT operations, asset management needs, ticketing workflows, and compliance landscape to recommend the right ManageEngine tools and modules.
- Solution Design & Planning : We create a customized ITSM architecture that defines user roles, SLAs, workflows, and integrations with your existing tools (Active Directory, monitoring systems, etc.).
- Configuration & Customization : We configure Endpoint Central and ServiceDesk Plus according to your policies — including patch cycles, ticket categories, service catalogs, and reporting dashboards.
- Data Migration : If you’re moving from a legacy help desk or asset tool, we handle secure migration of tickets, asset details, user data, and historical logs with accuracy and integrity.
- AI & Smart Features Integration : We help you enable AI-driven capabilities such as Zia-powered ticket categorization, proactive alerts, and workflow recommendations (where available).
- Training & User Onboarding : We provide training for IT support staff, system administrators, and end-users to ensure high adoption, efficient ticket handling, and simplified endpoint management.
- Post-Implementation Support : Our support team is available for annual maintenance, ongoing helpdesk support, troubleshooting, and enhancements — ensuring your ManageEngine tools evolve with your needs.
Need Help Choosing?
Our experts can help you select the right ManageEngine tools and editions — whether for unified endpoint management, help desk automation, or full-scale ITSM transformation.
📞 Call us at +91-9667088955 for a free consultation and start modernizing your IT with ManageEngine.
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