Zoho Desk Software Application

Smart, Unified Support with Zoho Desk

Streamline your customer service across channels with faster resolution and smarter workflows.

Is your support team ready to deliver seamless customer experiences? Zoho Desk is a powerful, context-aware help desk platform that enables faster resolutions, smarter workflows, and exceptional customer satisfaction — all from one unified interface.
Zoho Desk brings together all your support channels — email, chat, phone— into one organized system. By equipping your agents with the right tools and context, it enables faster ticket resolution and builds lasting customer trust.

Key Features

• Omnichannel Support – Manage customer queries from multiple channels in one place.
• Improved Agent Productivity – Automate ticket assignments, responses, and follow-ups.
• Customer Insights – Access customer history and interaction data for better responses.
• Efficient Workflow Management – Set SLAs, automate escalations, and reduce response times.

Edition Overview

Express : Essential ticketing & automation for small teams starting with help desk support.
Standard : Time tracking, SLAs & reports—ideal for growing, process-focused support teams.
Professional : Advanced automation, branding & telephony for mid-sized support operations.
Enterprise : AI, custom workflows & multi-brand help centers for large-scale support teams.

Zoho Desk Implementation Services

At Eagle, we provide the complete suite of Zoho Desk implementation services, aligned with your unique support workflows — right up to adoption and everyday use.

Our Approach 

• Discovery & Requirement Gathering : We assess your support flow, roles & challenges to define the right Zoho Desk structure.
• Solution Design & Planning : We map SLAs, roles & rules to build a help desk aligned with your support strategy.
• Configuration & Customization : We set up workflows, templates & channels as per your team’s specific support process.
• Data Migration :  Securely migrate tickets, contacts & articles from your current help desk platform.
• AI Integration & Smart Features : Enable Zia AI for auto-tagging, sentiment detection & faster, smarter ticket handling.
• Training & User Onboarding : Train agents, supervisors & admins to use Zoho Desk efficiently and confidently.
• Post Implementation Support : Ongoing support via phone, chat, email & remote desktop to keep you running smoothly.

 

Need Help Choosing?

Our team can guide you in selecting the right Zoho Desk edition for your support operations — from initial setup to full implementation and training.

Call us at +91-9667088955 for a free consultation and transform the way you deliver customer support.

* Annual subscription per user.
* Implementation charges extra.