Desktop Support Engineer

Location – Mumbai

Roles and Responsibilities

  • Contacting clients to find out the nature of the problem.
  • Travelling to the clients location or connecting via a remote link.
  • Troubleshooting hardware and software issues.
  • Desktop, Laptop and Printer Support.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training in computer operation and management.
  • Completing job reports and ordering supplies.

Desired Candidate Profile

  • Bachelor’s degree in computer science or information technology.
  • Proven work experience as a desktop support engineer or support technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex hardware and software issues.
  • Ability to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.

Perks and Benefits

As per company’s norms