With three decades of experience, a network spanning seven offices, and over 700 support locations nationwide, we provide comprehensive support services across the country. We maintain enterprise products, end-user devices, and software applications, ensuring you receive complete coverage from a single vendor for all your IT assets.
We provide services as per the SLA you need, while offering flexible support options for coverage (24×7 or 9×5), response time (4hrs or NBD), and resolution time (6CTR, 2BD, 3BD, or Best Effort Basis). For seamless service delivery, we have streamlined systems for ticket handling, spare parts management, partner payments, SLA monitoring, customer satisfaction surveys, and reporting to customers on daily, monthly, or quarterly intervals.
We provide comprehensive maintenance services under one roof for all assets, regardless of the vendor or make. Our coverage includes Servers, Storage, Networking, Laptops, Desktops, Tablets, Thin Clients, Printers, Scanners, Plotters, and UPS. With service centers conveniently located nationwide, we cater to your needs regardless of your location.
The End
We specialize in maintaining enterprise and end-user assets from most of the major manufacturers around the world. This means that you have the freedom to buy the IT products of your choice from as many vendors as you like, since you have Eagle as your single vendor to make them all work together and provide the support services required.
Manufacturers typically operate on 3-5 year life cycles, after which time their products gradually become End-of-Service-Life (EOSL). Despite the hardware’s capability to handle your workload, investing in new equipment becomes inevitable, while the old equipment has to be scrapped and becomes e-waste. Eagle provides support for your existing IT hardware, so that you can continue to use them. This protects you from making unnecessary investments and helps you save the environment.