Technical Support Engineer-Field

Location – Pune, Chennai, Bhiwandi, Telangana, Secunderabad, Kompally, Karnataka, Nelamangala, Hospet, Hoskote

Roles and Responsibilities

  • Provide outside support to Reliance Retail Outlets for all IT calls (Must have Knowledge on PC, printers & basic knowledge of networking, networking equipment).
  • Coordinate with the Regional Coordinator for tasks and activities to be performed.
  • Perform Periodic Preventive Maintenance activities.
  • Get sign offs for activities performed from Store Manager, State IT team and send reports to Retail Helpdesk.
  • Coordinate with Retail Helpdesk for ticket status and call closure.
  • Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required.
  • Basic Knowledge of desktop repair, laptop repair and printer repair.
  • Coordinate with MSL logistics for spares availability.
  • Perform initial physical inventory verification and asset tagging and submit reports.
  • Carry out IMAC activity.
  • Rollout activity.
  • 50%-70% traveling will be there to cater services.
  • Experience in Hardware & networking

Desired Candidate Profile

  • Need to visit multiple stores in all areas.
  • Rotational Week off / No Fixed Sunday off.
  • Bike Mandate.
  • Working on National Holidays against which you shall be eligible for double pay.
  • Public holiday will be working against which compensatory off will be provided.

Perks and Benefits

As per company’s norms