Technical Support Engineer-Field
Location – Pune, Chennai, Bhiwandi, Telangana, Secunderabad, Kompally, Karnataka, Nelamangala, Hospet, Hoskote
Roles and Responsibilities
- Provide outside support to Reliance Retail Outlets for all IT calls (Must have Knowledge on PC, printers & basic knowledge of networking, networking equipment).
- Coordinate with the Regional Coordinator for tasks and activities to be performed.
- Perform Periodic Preventive Maintenance activities.
- Get sign offs for activities performed from Store Manager, State IT team and send reports to Retail Helpdesk.
- Coordinate with Retail Helpdesk for ticket status and call closure.
- Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required.
- Basic Knowledge of desktop repair, laptop repair and printer repair.
- Coordinate with MSL logistics for spares availability.
- Perform initial physical inventory verification and asset tagging and submit reports.
- Carry out IMAC activity.
- Rollout activity.
- 50%-70% traveling will be there to cater services.
- Experience in Hardware & networking
Desired Candidate Profile
- Need to visit multiple stores in all areas.
- Rotational Week off / No Fixed Sunday off.
- Bike Mandate.
- Working on National Holidays against which you shall be eligible for double pay.
- Public holiday will be working against which compensatory off will be provided.
