Do you want your IT Hardware Working all the time?

With offices and partners spread across India, Eagle provides support at all 700+ districts, and our network is within 25 KM of any location in the country. Eagle service centers at New Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, and Guwahati are our service hubs to manage services in respective territories.

Our reach extends to even the remotest corner of India. We maintain widely distributed IT installations in banks, post offices, telecom companies, manufacturing enterprises, defense organizations, petrol pumps, and the utilities sector. Direct customers use our services to increase their reach. Product vendors leverage us to roll out their after-sales network.

We Maintain all your IT Assets

When you look for a service provider to maintain your IT Hardware Maintenance Services, you want the same vendor to service all your assets. Eagle maintains a wide range of assets such as Servers, Storage, Networking, Laptops, desktops, tablets, Thin Clients, Printers, Scanners, Plotters & UPS.

Do you own IT Hardware from Multiple OEMs?

Eagle has expertise in maintaining IT equipment from different OEMs. This means you can ask us to maintain all your IT assets irrespective of the manufacturer. Call Eagle for multi-vendor support (MVS) of all your IT hardware!

Has the OEM Stopped Supporting your IT Equipment?

Manufacturers of server, storage, and networking often work on 3-5 year life cycles, after which they declare products End-of-Service-Life (EOSL). Even though your existing hardware may be adequate to handle your software, you have no option but to invest in new equipment. Do you have an alternative? By offering support and genuine spare parts for EOSL assets, Eagle helps maintain them even after their official life is over. Why replace when we can help extend the life of your existing equipment? Eagle maintains your EOSL assets such as Server, Storage, SAN Switch, and Networking. Call us to maintain your EOSL equipment from EMC, Compellent, EqualLogic, 3PAR, NetApp, IBM, Sun Oracle, Cisco, Juniper, HPE, IBM, Dell, Fujitsu, and Brocade.

Eagle has Expert Engineers

Our maintenance capability depends on over 100 engineers and help desk executives skilled in supporting a wide range of IT assets. Regular up-gradation of skills is essential, and Eagle invests heavily in technical and soft skills training and certification. Our well-equipped training facility in Delhi provides in-house training to our engineers. Training modules with extensive course-ware cover repair of server, storage, networking, laptop, and printer.

24x7x365 Coverage

Eagle provides service to customers according to SLA. We offer many support options to suit your needs: – Coverage (24×7 or 9×5) – Response Time (4hrs or NBD) – Resolution time (6CTR, 2BD, 3BD, or On Best Effort Basis) To ensure seamless service delivery, we have developed systems and processes related to ticket recording and handling, parts tracking, partner payments, SLA monitoring, customer satisfaction survey, and regular reporting on a daily, monthly, or quarterly basis.

We have all the Parts you Need!

Parts have long been Eagle’s area of expertise. We provide parts for the repair and up-gradation of all IT asset categories maintained by us. Our experts can predict parts required to fix breakdowns, suggest alternate part numbers and plan parts inventory for respective maintenance contracts. We stock parts at each of our service centers, and if required, even at our customer premises!

Seamless Logistics

A diverse country like India with 28 States and 8 Union Territories has multiple laws and regulations governing goods’ movement. Eagle has the necessary statutory registrations required for this. We have agreements with leading logistics vendors for international logistics, within-India forward logistics, and reverse logistics for moving parts. For urgent deliveries, we use time-defined delivery (TDD) services from our logistics vendors.

All-India Support

With 30 years of experience, a network of 7 Offices, and 700+ Support locations, Eagle is an IT Services and Solutions company. We have expertise in enterprise products, end-user devices, and software applications, giving you single-vendor coverage for all aspects of your IT.

Whether you want to set up, enhance or transform your infrastructure, we work with you to provide the right solutions. Partnerships with leading hardware OEMs and software providers enable us to leverage their technologies and design solutions best suited for you.

Trained engineers, service desk executives, and subject matter experts are part of our motivated team delivering 24x7x365 support services. Our customers in every corner of India and the world testify to our commitment and dedication.